Re8 Privacy Policy – User Information Protection
Effective Date: 1 January 2026
This Privacy Policy explains how re8 collects, uses, stores, and protects your personal information when you use our platform. By registering and using re8’s services, you agree to the practices described in this policy. Please read the entire document carefully before using the platform.
Information We Collect
Re8 collects various categories of information during your registration, platform use, or interactions with our services. This data is gathered to ensure a smooth and secure user experience.
Account Information Includes full name, email address, phone number, date of birth, and identity verification details provided during registration or account verification.
Payment Information Includes transaction details in Ringgit Malaysia (RM / MYR), payment methods used such as FPX, Boost or Touch 'n Go eWallet, plus deposit and withdrawal records. re8 does not store full bank account numbers — sensitive information is handled by licensed payment processors.
Device and browser information This includes device type, operating system, IP address, browser type, and session data automatically collected when you access the platform via smartphone or computer.
Usage Data Includes game records, login frequency, session times, platform interactions, and user preferences logged for service improvement purposes.
Why Is This Information Needed?
Re8 uses collected data for the following purposes:
- Verifying user identity and complying with anti-money laundering (AML) and Know Your Customer (KYC) legal requirements.
- Securely and accurately processing deposits and withdrawals in Malaysian Ringgit.
- Providing effective customer support and resolving account or transaction-related issues.
- Sending important notifications related to account, security, or policy changes via email or in-platform messages.
- Analyzing usage patterns to improve platform performance, user interface, and overall service quality at re8.
- Detecting and preventing fraud, account abuse, or suspicious activities that could affect the security of other users.
Re8 will not use your information for purposes outside those stated without obtaining your prior consent.
Cookies & Tracking Technologies
The re8 platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our website.
Re8 uses cookies for the following purposes:
- Session cookies: Maintaining your login status during an active session so you don’t need to log in repeatedly.
- Preference cookies: Saving your chosen language settings and display preferences to enhance usability.
- Analytical cookies: Collecting information on how users interact with the platform to help us understand usage patterns and enhance our services.
- Security cookies: Helping detect suspicious login attempts and safeguard your account from unauthorized access.
You can adjust your cookie settings through your browser options. However, disabling certain cookies may affect how some features of the re8 platform work.
Data Storage, Security & Third-Party Sharing
Data Storage & Security
Re8 stores user data on servers protected by the latest SSL/TLS encryption. Access to personal information is limited to staff who need it for operational purposes only. All RM transaction data is secured to strict financial security standards.
Re8 retains account information as long as your account remains active. After account closure, certain data may be kept for the period required by Malaysian laws or financial regulations before being securely deleted.
Third-Party Sharing
Re8 does not sell or rent users’ personal information to third parties for marketing purposes. However, data may be shared in limited situations such as:
- Licensed payment processors handling your MYR transactions — only necessary information to complete transactions is shared.
- Relevant authorities as required by Malaysian law, court orders, or official investigations.
- Third-party technical service providers who support platform operations, bound by strict confidentiality agreements.
Your Rights as a re8 User
As a re8 user residing in Malaysia, you have the following rights concerning your personal data:
- Access Rights: You have the right to request a copy of the personal data we hold about you. Requests can be made via your account settings or by contacting re8 customer support.
- Correction Rights: If any information is inaccurate or outdated, you have the right to request corrections. Some info can be updated directly through your account, while changes to identity verification data require a review process.
- Deletion Rights: You may request deletion of your account and personal data. However, re8 may need to retain certain records as required by Malaysian financial laws for a specified period.
- Rights to Restrict Processing: You can request re8 to restrict processing of your data in certain situations, such as while a dispute over data accuracy is being resolved.
To exercise any of these rights, please contact re8 customer support or refer to the FAQ for more information on how to submit privacy-related requests. We are committed to processing requests within a reasonable timeframe in accordance with applicable laws.
If there are significant changes to this Privacy Policy, re8 will notify users via platform notices or registered email. Continued use of the re8 platform after such changes constitutes acceptance of the updated terms.
Have Questions About Your Privacy?
Contact re8 support or check our FAQ page for quick answers. We’re here to help protect your privacy.